Privacy Policy

Effective Date: May 2025

Welcome to Fix My WiFi (“we,” “our,” or “us”).
We are committed to protecting and respecting your privacy.
This Privacy Policy outlines how we collect, use, store, and protect your personal data when you interact with our website (https://www.fixmywifi.ae) and services, in compliance with the applicable laws of the United Arab Emirates (UAE), including the UAE Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data (PDPL).

Please read this Privacy Policy carefully to understand how we handle your information.

1. Information We Collect

When you use our website or services, we may collect the following types of information:

a. Personal Data You Provide Voluntarily

• Full Name
  
• Phone Number
  
• Email Address
  
• Service Location Address
  
• Booking or Inquiry Details
  

You provide this information directly when filling out our online forms, contacting us via email or phone, or making a service request.

b. Automatically Collected Data

When you visit our website, we may automatically collect certain information, including:

• Your IP address
  
• Browser type and version
  
• Device type
  
• Pages you visit
  
• Time and date of your visit
  
• Referring to websites or search engines
  

This data helps us improve website performance and user experience.

c. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality and performance
  
• Analyze how visitors interact with our website
  
• Personalize your browsing experience
  

You can manage cookie preferences through your browser settings.
Please see our Cookie Policy for more information.

2. How We Use Your Information

We process your personal data for the following purposes:

• To respond to your service inquiries and bookings
  
• To schedule, manage, and deliver WiFi repair or installation services
  
• To communicate important updates about your appointment
  
• To improve the quality, safety, and functionality of our services and website
  
• To comply with legal, regulatory, and contractual obligations
  
• To prevent fraud, misuse, or security threats
  

We always ensure that our data processing is lawful, fair, transparent, and limited to what is necessary.

3. Legal Basis for Processing

We collect and process your information based on:

• Your explicit consent (when you submit your personal data through forms)
  
• The need to fulfill our contractual obligations (providing you the requested service)
  
• Our legitimate interests (e.g., improving our services, maintaining website security)
  
• Compliance with legal obligations under applicable UAE laws
  

You may withdraw your consent at any time by contacting us.

4. How We Share Your Information

We may share your personal data in the following circumstances:

• Internal Teams: Our service team and customer support staff access your information solely to deliver services.
  
• Third-Party Service Providers:
  We may engage third-party providers (such as website hosting, CRM platforms, or logistics support) to assist in operating our business.
  They are bound by strict confidentiality agreements and are only authorized to use your data for specific purposes on our behalf.
  
• Legal Requirements:
  We may disclose your information to the government or regulatory authorities if required by UAE law or to protect our legal rights.
  

We do not sell, rent, or trade your personal data to third parties.

5. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfill the purposes outlined in this policy
  
• Provide our services to you
  
• Meet legal, regulatory, and accounting obligations
  

Once retention is no longer necessary, we securely delete or anonymize your data.

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Secure website encryption (SSL)
  
• Access controls and authentication
  
• Regular data security audits
  
• Employee confidentiality agreements
  

While we strive to protect your information, please understand that no transmission over the Internet can be completely secure.

7. Your Rights

Subject to applicable UAE laws, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you.
  
• Right to Rectification: Request correction of inaccurate or incomplete data.
  
• Right to Erasure: Request deletion of your personal information, where legally permissible.
  
• Right to Object: Object to our processing of your data under certain conditions.
  
• Right to Withdraw Consent: Withdraw your consent at any time without affecting the lawfulness of prior processing.
  

To exercise any of these rights, please contact us at [email protected]

8. Third-Party Websites

Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party sites. We encourage you to review their privacy policies separately.

9. International Data Transfers

Our services are intended for residents of the UAE.
However, if data is transferred outside the UAE (for example, if our technical service providers are located abroad), we ensure appropriate safeguards are in place to protect your personal information in compliance with UAE data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements, technology, or our practices.
When we update this policy, we will revise the “Effective Date” at the top of the page.
We encourage you to review this Privacy Policy regularly.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Fix My WiFi
Dubai, United Arab Emirates
Email: [email protected]